For the fifth edition of the Connected Shoppers Report,Salesforce surveyed 2,400 shappers and 1,125 retailindustry decision makers to learn more about:
·How digital tools are changingphysical experiences
The changing role of brick-and-martarstores
How retailers are using-and plan to use -data toengage shoppers
The impact af service on shopper loyaltyThe intersection ofloyalty programs andshopper data
Datain this report are fiom two double-ananymoussurveys conducted fram May 18 through June 21,
2023.The surveys generated responses from a
range of respondents across North America,Europe,South America,and Asia-Pacific All respondents arethird-party panelists.See page 4 for further surveydemographics.
Due to rounding,not all percentage totals in this reportequal 100%.Comparison calculations are made fromtotal numbers (notrounded numbers).
本文来自知之小站
PDF报告已分享至知识星球，微信扫码加入立享3万+精选资料，年更新1万+精选报告
（星球内含更多专属精选报告.其它事宜可联系zzxz_88@163.com）
