The COVD-19 pandemicunders cored the vital role of the corporate travel manager. Travelmanagers played a critical-and visible—role developing and communicating policies thatbalanced employee health against business needs. This gave them an audience withcompany leaders and stakeholders who unfil that point onily had a vague idea of what thetravel program actually did. While company leaders and stakeholders gained newfoundappreciation for travel managers, there has been little examination or reflection about whotravel managers are and how they themselves view their rdle. This study aims to fill this gap.
This study examines (1) who travel managers are,(2) how they entered the field, and (3) howthey feel about their role and responsibiities today. It is based on a survey of travel managerswho are based in the United States, Canada, and Europe, and addres ses a number ofquestions indluding:
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